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We monitor the performance of our supply chain and how it affects the outcomes we achieve for clients. Delivering and sustaining improvement must be a joint effort and we are constantly improving the performance management process itself.
We support our supply chains' efforts to achieve excellence by collaborative working shared training and improvement workshops. We encourage constructive feedback through our 360 degree review process 
Q21.
Where a step change in quality or other aspects of performance is required, our Category Managers develop a structured performance improvement plan – linked to Prince2 project management methodology and objectives – and we work with supply chain members to achieve them.